Q: This is submitted as a customer who simply wants to improve relations and responses through communications. Do with as you will.
Your response to John and others regarding portfolio moves on ABT and SYZ seemed rather sharp. I speak for myself only, but I doubt if I am alone when I say that I value your services first and foremost for the educational aspects; from blogs to reviews and questions. That said, I personally feel that your communications could have been improved by perhaps reviewing recent past responses on impacted stocks prior to updates being released. In this manner explanatory notes (for example), could be included and head off confusion/ consternation.
Your response to John and others regarding portfolio moves on ABT and SYZ seemed rather sharp. I speak for myself only, but I doubt if I am alone when I say that I value your services first and foremost for the educational aspects; from blogs to reviews and questions. That said, I personally feel that your communications could have been improved by perhaps reviewing recent past responses on impacted stocks prior to updates being released. In this manner explanatory notes (for example), could be included and head off confusion/ consternation.