Q: I hope you can tell members how you prioritize questions sent to your Member Questions service .
This may help members to structure questions in a way that makes them more efficient to deal with.
It seems questions about a company in the news get answered almost immediately. News such as Takeover announcements or quarterly reports are answered on the day of the news or very soon after. I understand that you try to answer questions within 3 business days but within those 3 days does length of question, complexity, staffing, affect response time or is there a hierarchy or some other priority system in place?
Thank you
Frank
This may help members to structure questions in a way that makes them more efficient to deal with.
It seems questions about a company in the news get answered almost immediately. News such as Takeover announcements or quarterly reports are answered on the day of the news or very soon after. I understand that you try to answer questions within 3 business days but within those 3 days does length of question, complexity, staffing, affect response time or is there a hierarchy or some other priority system in place?
Thank you
Frank