Q: Just a note of total frustration in dealing with the big banks (for example TD). For the last couple of weeks, I have been researching high-interest savings ETFs. Some of my recent questions to 5i reflect this. I have been monitoring dividends, and price changes, etc. At the conclusion of my research investigation, I decided to pull the trigger on HSAV. I brewed a strong cup of coffee, did my finger exercises and fired up my trusty laptop with 2 screens glowing brightly in anticipation of a vigorous workout. I signed in to my TD direct investing account and entered all the appropriate data to buy HSAV.
After entering my trading code and proceeding to the next step I was advised in bright red letters that I am not allowed to buy this ETF and I should call TD. In that call, TD advised that I can’t buy that ETF. WHY? Because I can’t and the gentleman advised that even, HE can’t buy it. Why? He doesn’t know. Luckily your November news report on ETFs and Mutual Funds was released yesterday and hope was restored when other slightly similar ETFs including HSAV where provided: CASH, PSA, CSAV. It turns out TD does not allow me to buy those either.
Is this legal? If it is shouldn’t be!!!
Now researching Questrade where a 3 minute call revealed that I can buy any of these with no commission. Now the painful process of moving all my stuff may start.
After entering my trading code and proceeding to the next step I was advised in bright red letters that I am not allowed to buy this ETF and I should call TD. In that call, TD advised that I can’t buy that ETF. WHY? Because I can’t and the gentleman advised that even, HE can’t buy it. Why? He doesn’t know. Luckily your November news report on ETFs and Mutual Funds was released yesterday and hope was restored when other slightly similar ETFs including HSAV where provided: CASH, PSA, CSAV. It turns out TD does not allow me to buy those either.
Is this legal? If it is shouldn’t be!!!
Now researching Questrade where a 3 minute call revealed that I can buy any of these with no commission. Now the painful process of moving all my stuff may start.