Q: On January 27th, I receive a notice from TD Direct Investing dated from January 16th. In that notice, I was proposed to choose between two options: option 1 to transfer my Intertain stocks to Intertain Exchange (ITX) or option 2 (default) to transfer my IT stocks to JackPotJoy (JPJ) on the London Stock Exchange (LSE).
I called TD on the day I received the notice. After arguing with the clerk and his coordinator, they said that the delay was expired to choose any other option than the default and that TD was not responsible for the 10 days' delay. It was either Canada Post's or the transfer agent's fault. At some point, the clerk said that I was not the first client to complain.
The alternative given is to trade the JPJ stocks after they will appear on my account and TD would wave the commission.
Please give me your opinion on this situation, what are the possible consequences and what can be done.
I think that
- Canada Post is the usual suspect in any delay but 10 days is too much and TD and the transfer agent should take some blame in the matter.
- The default option to transfer Canadian securities to a foreign exchange is borderline incompetent decision.
- What if there is an impact of the FX from GBP to CAD with the sale of JPJ stocks on the LSE.
- Is there anything that can be done or compensation that I can claim in that situation?
I started a blog on 5iR on this subject, because there could be a class action case, in my opinion.
Thank you for your support in that matter.
I called TD on the day I received the notice. After arguing with the clerk and his coordinator, they said that the delay was expired to choose any other option than the default and that TD was not responsible for the 10 days' delay. It was either Canada Post's or the transfer agent's fault. At some point, the clerk said that I was not the first client to complain.
The alternative given is to trade the JPJ stocks after they will appear on my account and TD would wave the commission.
Please give me your opinion on this situation, what are the possible consequences and what can be done.
I think that
- Canada Post is the usual suspect in any delay but 10 days is too much and TD and the transfer agent should take some blame in the matter.
- The default option to transfer Canadian securities to a foreign exchange is borderline incompetent decision.
- What if there is an impact of the FX from GBP to CAD with the sale of JPJ stocks on the LSE.
- Is there anything that can be done or compensation that I can claim in that situation?
I started a blog on 5iR on this subject, because there could be a class action case, in my opinion.
Thank you for your support in that matter.