Q: Hello Everyone,
This might help others so I thought I would share. Every now and then we hear from a member that their question is not answered. I think I know what is happening here. If you take too much time to write and then send your message, the browser actually fails to send it. You need to make sure that you see confirmation as oppose to going back to the question box after you click on send. The best way to avoid this is to type your long message in word document and once you are ready cut and paste to 5i question box. By long message I don't mean just the wording. I mean if you take long because you are doing some research or getting information from your portfolio to share with 5i as you are writing. If you take long it is also prudent that you copy the message you typed on in the box before you send it just in case. This way if you don't see the confirmation you don't have to retype the entire thing again. Happy trading every one.
This might help others so I thought I would share. Every now and then we hear from a member that their question is not answered. I think I know what is happening here. If you take too much time to write and then send your message, the browser actually fails to send it. You need to make sure that you see confirmation as oppose to going back to the question box after you click on send. The best way to avoid this is to type your long message in word document and once you are ready cut and paste to 5i question box. By long message I don't mean just the wording. I mean if you take long because you are doing some research or getting information from your portfolio to share with 5i as you are writing. If you take long it is also prudent that you copy the message you typed on in the box before you send it just in case. This way if you don't see the confirmation you don't have to retype the entire thing again. Happy trading every one.