Q: Hi Peter & Team,
My observations are that, at the present, owning BNS is much better than being a client of BNS.
I've noticed, for example, that the customer service at Scotia iTrade, which incidentally has among the highest commission rates in the online broker category, has recently deteriorated to the point where they don't acknowledge that 'they'll get back to (me) within several days' or a similar phrase and response used by most other organizations. Indeed, with some issues I raised with them via a secure message and/or the 'service @' email, they don't respond at all.
They recently let go 3000 employees.
https://financialpost.com/fp-finance/banking/scotiabank-laid-off-3000-people-2025
In my view, going forward, their client base will drop over time unless their customer service improves, making BNS less of a viable investment.
My observations are that, at the present, owning BNS is much better than being a client of BNS.
I've noticed, for example, that the customer service at Scotia iTrade, which incidentally has among the highest commission rates in the online broker category, has recently deteriorated to the point where they don't acknowledge that 'they'll get back to (me) within several days' or a similar phrase and response used by most other organizations. Indeed, with some issues I raised with them via a secure message and/or the 'service @' email, they don't respond at all.
They recently let go 3000 employees.
https://financialpost.com/fp-finance/banking/scotiabank-laid-off-3000-people-2025
In my view, going forward, their client base will drop over time unless their customer service improves, making BNS less of a viable investment.
5i Research Answer:
Thank you for the comments; we do not really know a bank that consistently gets positive comments, however.