Q: Follow-up comment re: usefulness of customer data in training AI agents, you say.... "The key of course is adapting quickly before customers even start to consider their own solutions." I do not share this view that customers with time can complete with LMN.
My point is the detailed data on vast numbers of customers within a vertical can not be replicated, and is the CSU/LMN/TOI superpower...to train AI agents specific to their customers needs. Customers could have all the human intelligence and time, but without the vast data to train the AI agent the result will be inferior.
Your reply implies a customer and LMN have equal capabilities to develop AI agents, my thesis is they are not.
All of this to ask 5i confirmation that your view is existing CSU data sets to train AI agents is not an 'essential' ingredient....and customers can 'equally' develop effective AI solutions for their business.
My point is the detailed data on vast numbers of customers within a vertical can not be replicated, and is the CSU/LMN/TOI superpower...to train AI agents specific to their customers needs. Customers could have all the human intelligence and time, but without the vast data to train the AI agent the result will be inferior.
Your reply implies a customer and LMN have equal capabilities to develop AI agents, my thesis is they are not.
All of this to ask 5i confirmation that your view is existing CSU data sets to train AI agents is not an 'essential' ingredient....and customers can 'equally' develop effective AI solutions for their business.
5i Research Answer:
We share the view that individuals acting on their own, and using AI will not be able to replicate the success that a large corporation training a model using proprietary data can. The key though, is that this gap is filled by CSU, LMN, etc. rather than an outside company that sees a market opportunity. We believe it would be very beneficial for LMN, CSU to establish AI agents using their own data sets, and we feel if this happens, it would quell many concerns around the names.