Q: Your thoughts on the below is much appreciated.
I understand Salesforce developed its own autonomous AI agent - Agentforce - I heard one 'expert' describe that this is special because the quality of the AI agent is determined by the quality of 'training data' the agent is fed. Salesforce apparently had unique data sets, their agent is working and their profit is now rising. Mark Leonard (CSU) during his webcast (few months ago) to discuss AI and the CSU business family - described their depth and understanding of thousands of businesses is not easily replicated....
I seems to me that LMN is well suited to take similar advantage. Your thoughts please.
Thanks again for your thoughtful replies.
Glenn
I understand Salesforce developed its own autonomous AI agent - Agentforce - I heard one 'expert' describe that this is special because the quality of the AI agent is determined by the quality of 'training data' the agent is fed. Salesforce apparently had unique data sets, their agent is working and their profit is now rising. Mark Leonard (CSU) during his webcast (few months ago) to discuss AI and the CSU business family - described their depth and understanding of thousands of businesses is not easily replicated....
I seems to me that LMN is well suited to take similar advantage. Your thoughts please.
Thanks again for your thoughtful replies.
Glenn
5i Research Answer:
CRM's results last night were solid and it gave a strong outlook, specifically touting AI adoption. We agree with Mr. Leonard's comments. With the group's very diverse and global customer base, its ability to understand what clients need in a solution should be quite high. This does give it some potential, providing it can adapt its AI efforts and utilize this data effectively. We have yet to really see this, but have no reason to believe it won't happen over time. The key of course is adapting quickly before customers even start to consider their own solutions.